Help & FAQs

Setup, troubleshooting and straight answers, by product. Can't find it? Email us, a real person (usually Steve) replies.

Device

Sounds & Stories®

Setup, alarms, lights and sound, including the questions parents actually email us.

Setup & everyday use

Set the overnight light directly in the app: choose your colour and brightness, and it runs continuously through the night. Then set an alarm for the time you want it to change, with whatever light colour and sound level you'd like for the morning. That two-part setup is exactly how the device is designed to be used.

Yes. Alongside a standard alarm, you can set an ok-to-wake light: a colour comes on at the time you choose to signal that it's morning, with no sound at all if that's what you want. You set it like an alarm in the app and pick the colour. The light holds for a short period (around 15 minutes) and then the device returns to its overnight state, or you can clear it early. With child lock off, the buttons clear it too. With child lock on, you clear it from the app. It's the feature parents use to teach "stay in bed until the light changes."

You're always in control. There are two ways to stop it. For everyday use, a timer ends the sound and light, and the device stays in standby so you can still control it from the app. In the app you can set the timer to any length up to 24 hours; using the buttons on the device you choose from the presets of 30, 60, 90, 120 or 240 minutes. To switch it off completely, there's a power switch on the back of the unit. One thing worth knowing: because the app talks to the device over Bluetooth, the device needs to be switched on at the back for the app to connect. The app can't power it on for you.

The device has 16 preset volume levels and the app mirrors them exactly, because the buttons and the app control the same hardware. 6% is the lowest level, which sits around 30 decibels, quieter than a library. The device exists to mask household noise, so there's a functional floor below which it wouldn't do its job.

Yes. The app always shows three alarm slots as a minimum. You can't delete those three, but you can switch any of them off so they don't activate. Alarms you add beyond the three can be deleted, and you can run up to seven in total.

An alarm runs until it's cancelled, there's no auto-off. With child lock off, press any button on the device or cancel it in the app. With child lock on, cancel it from the app. Short-pressing the light button during an alarm snoozes it for 9 minutes.

Light: set brightness and colour in the app, or cycle colours with the light button on the device; a long press on the light button turns the light off. Clock screen: double-click the pause button to cycle brightness through 100%, 50%, 10% and off, so the display can be as dim or as dark as you want overnight.

Yes, the device is fully usable without a phone. The top buttons cover sounds, stories, volume, light, timer, alarm and time settings. The app adds convenience (colour fine-tuning, routines, controlling it from outside the room) but nothing essential lives behind it.

Troubleshooting

That's the battery telling you it's depleted. Charge via the USB-C port with the supplied cable into any USB wall adaptor or computer port; the indicator glows red while charging and switches off when full (2 to 3 hours). The device plays while plugged in, so you can use it immediately.

Check Bluetooth is on, then make sure the device is powered on and within range. On Android, the app also needs location permission to scan for Bluetooth devices, that's an Android operating system rule, not us collecting anything. The device shows as HE-B006, and a BT icon appears on its screen once connected.

No, that's by design. Once you've set your sounds, stories or light, the device drops the Bluetooth connection to save battery and keeps running exactly as you set it. You don't need to stay connected for it to keep playing. When you want to change something, just reopen the app and it reconnects. Some phones show a "disconnected" notification when this happens, which is expected and nothing to worry about.

Yes, via the USB-C cable into any standard USB wall adaptor (the kind your phone charger uses). An adaptor isn't included in the box, but any 5V/1A USB plug works, and the device plays while charging.

Long-press the pause button to enter Bluetooth pairing mode, then select HE-B006 in your phone's Bluetooth settings. Anything your phone plays comes through the device's speaker.

Device

Sounds & Stories® Mini

Buttons-only by design. Here's everything they do.

Long-press the power button for three seconds to turn it on or off. A short press plays or pauses. When you turn it on, it resumes the last sound you used.

Press the timer button once for 30 minutes, again for 60, and a third time to switch the timer off, the indicator light shows the current setting. The timer can only be set while a sound is playing.

Long-press the child lock button; a prompt sound confirms it's on, and every button except power is locked. If a locked button is pressed, the 30 and 60 indicators flash for three seconds. Long-press again to unlock, you'll hear the prompt sound again.

Red means charging, green means full. The Mini charges by USB-C (cable included) and runs 12 to 18 hours per charge.

No, and that's deliberate. The Mini is buttons-only: no app, no Bluetooth, no screen. Everything is on the device, which is what you want from the thing clipped to the pram.

Wipe with a soft, damp cloth only. No corrosive cleaners, keep it away from water, and unplug it if it won't be used for a long stretch.

Skincare

Sleep Balm & Body Wash

It's made for the entire family, no sulphates, parabens or synthetic fragrance, with certified organic botanicals. Your wrists, their feet, the family bath. If you're pregnant or breastfeeding, confirm with your GP or midwife. Sensitive skin: patch test on the inner forearm before first full use.

The mechanism is repetition. Most people feel the association forming within 10 to 14 nights of consistent use with the wash, and two to three weeks with the balm. Skipping nights resets the clock more than anything else.

Herbaceous and quiet, not perfumed. Bergamot up top, lavender and chamomile through the middle, closer to a garden at dusk than a candle aisle.

The full list, nothing hiding in "fragrance": Helianthus Annuus (Sunflower) Seed Oil, Cocos Nucifera (Coconut) Oil, Beeswax, Carthamus Tinctorius (Safflower) Seed Oil, Butyrospermum Parkii (Shea) Butter, Aqua, Lavandula Angustifolia (Lavender) Oil, Citrus Aurantium Bergamia (Bergamot) Peel Oil, Magnesium Chloride, Simmondsia Chinensis (Jojoba) Seed Oil, Tocopherol (Vitamin E), Rosa Eglanteria (Rosehip) Seed Oil, Cananga Odorata (Ylang Ylang) Flower Oil, Olea Europaea (Olive) Fruit Oil, Chamomilla Recutita (Chamomile) Flower Oil*, Calendula Officinalis Flower Extract*, *certified organic. The Body Wash ingredient list is on its product page. [Wash INCI pending supplier verification.]

It's the name of our proprietary formula, the specific blend of botanicals and magnesium chloride inside the Sleep Balm and Sleep Body Wash. It names what's in the jar, nothing more mystical than that. Both products are formulated with MagniRest™, which is why they share the same scent.

Magnesium chloride is a core part of the MagniRest™ formula, alongside lavender (significant anxiety reduction across an 11-trial systematic review) and bergamot (cortisol reduction within minutes of inhalation). We keep our claims to what we can stand behind: the formula, the scent and the nightly repetition working together to build a cue your body learns. No miracle promises, just a mechanism.

No sulphates, no parabens, no PEGs, no synthetic fragrance. The botanicals marked organic are certified organic. The wash is also soap-free, which is what makes it gentle enough for nightly use and the kids' bath.

Used nightly, months. The balm needs only a small amount massaged into pulse points, a 50g jar isn't a moisturiser you slather. The 500ml wash is a normal body-wash dose per night.

Silk Masks

Dawn & Dusk

Hand wash in cold water with a gentle detergent. No machine washing, tumble drying or ironing. Lay flat to dry out of direct sunlight, and store it in the silk travel pouch to protect the shell shape.

Yes, that's what the 3D shell is for. The silk floats above your lash line with clear space, so extensions stay unbent and night skincare stays on your face.

Silk is graded A to 6A on fibre length and consistency, 6A is the highest commercial grade, the longest and most uniform fibres. Momme is silk's weight measure: most sleep masks run 19 to 22mm, ours is 23mm, which means a denser weave that's more durable, more opaque and softer against skin. Neither is marketing language; both are checkable specs.

The strap is adjustable elastic, set the length to your head once and it holds. It's designed to sit without pressure on the temples, and the shell's light grip on the brow and cheekbones does the staying-put work rather than strap tension, so you don't need it tight to keep it on.

Instead of a flat pad pressed against your eyes, the mask is a moulded contour that holds the silk surface away from your face, zero contact with lashes, extensions or night skincare, and a seal along the nose bridge where flat masks leak light. It's the difference between a mask you tolerate and one you forget you're wearing.

Silk is naturally smooth-fibred and less absorbent than cotton, so it creates less friction against skin and doesn't wick away skincare overnight. It's also naturally temperature-regulating and hypoallergenic. We won't claim it erases wrinkles, nothing does, but no face creases in the morning is a real, repeatable difference.

The mask, a matching silk travel pouch, and a Rested gift box, no wrapping required if it's a present. Dawn comes in warm champagne, Dusk in cool steel blue. [Confirm colourway names.]

Orders

Shipping, trial & warranty

Orders placed before 11am AEST on weekdays geenrally ship the same day from Sydney. Regular post travels with our carrier (normally Aramex); express post travels with Australia Post. Either way you'll get a tracking email as soon as the parcel is scanned, usually the evening of dispatch. Delivery runs 2 to 5 business days Australia-wide.

The trial covers our devices. Sounds & Stories and the Mini. If it's not working for your family within 100 nights, contact us and we refund you in full; you post the device back at your own cost. As a small Australian business we can't absorb shipping in both directions, so that's the honest deal. Skincare and masks aren't covered by the trial.

Devices carry a 1-year warranty on hardware. If something fails in normal use, contact us with your order number and we'll sort it out.

Standard post is a flat $8, and it's free on orders over $75. Express post is a flat $15 at any order value. Standard post travels with our lowest-cost carrier (normally Aramex); express travels with Australia Post.

The company

About Rested

Rested is a founder-run Australian rest brand, based in Sydney. It was started by Steve, a dad of twin boys, after two years of 90-minute bedtimes, first as a device for his own house, then as a brand for everyone else's. When you email us, the person replying is usually him.

Honesty about what our products actually do. We explain mechanisms instead of promising miracles: a sleep cue takes a fortnight of repetition to build, and nothing we sell guarantees perfect sleep because nothing can. We'd rather earn a customer slowly than overclaim and lose them.

No subscriptions, ever, every sound and story is on the device permanently. Nothing internet-connected in a child's room, our devices are Bluetooth only. A 100-night trial and 1-year warranty on devices. Family-safe skincare formulations with the full ingredient list published. And support from a real person, not a chatbot.

Our skincare, the Sleep Balm and Sleep Body Wash, is made in Sydney. Our devices and silk masks are manufactured overseas to our design and specification, and every order ships from our Sydney warehouse.

Because we're a small Australian business, and paying to fulfil an order, ship it, refund it in full and then pay the return shipping too isn't something we can survive. The refund is always the full amount you paid. The return postage is the one part we ask you to carry, and we'd rather tell you that plainly than hide it in a policy page.

Still Stuck

Email us and a real person replies, usually within one business day, usually Steve.